National Election Support Centre
A centralized cross-departmental command system created to streamline real-time monitoring and operational support before, during, and after the poll.
Streamlining Electoral Monitoring
During an election, the Commission sets up an Election Support Centre (ESC) at the National Level and across all ten provinces to streamline the monitoring of activities at the provincial level.
The ESC is a cross-departmental support system set up to provide support to key areas of electoral activities before, during, and after the poll. The centre comprises representatives from various departments offering operational support, as well as facilitating quick responses to various election-related matters.
Core Mission
Providing near real-time operational oversight, issue escalation, and seamless coordination between field polling officers and electoral headquarters.
Real-Time Provincial & National Field Monitoring
Key Objectives
- Facilitate the monitoring of election activities in the field.
- Provide near real-time reports on the progress of key poll activity areas.
- Ensure timely transmission of results from Totaling Centres to the National Results Centre.
- Timely resolve operational challenges before, during, and after the poll.
Operational Scope
The ESC monitors and provides support across key activity windows:
- Deployment and distribution of election staff and materials.
- Opening and closing of polling stations, counting, and announcement of results at polling stations.
- Redeployment, collation, announcement, transmission, and declaration of results.
Sections operating at NESC
Election Field Support
Direct ground coordinationICT Help Desk
Technical systems supportCall Centre
Inbound queries & complaintsInformation & Verification
Data integrity & fact-checking
National Level
National Election Field Support
The National Election Field Support unit liaises directly with the Provincial Election Field Support in monitoring progress toward the implementation of key poll activities. The unit also facilitates quick remedial actions for reported incidents until they are completely resolved.
10 Provinces
Provincial Election Field Support (PESC)
Established across all 10 provinces, PESCs have representation from all constituencies of each district within their respective province.
The PESC uses communication officers per constituency to communicate directly with field-deployed election officials. They report back on progress or threats needing urgent attention, transmitting data directly to NESC for prompt decision-making and escalation.